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Shipping Policy

A legal disclaimer

Last updated: July 3, 2025

Legal Disclaimer

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The information provided on this website, including product descriptions, pricing, shipping rates, delivery estimates, and other content, is for general informational purposes only. While we strive for accuracy, we do not warrant that all information is complete, current, or error‑free. Prices, promotions, and shipping options are subject to change without notice.

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All orders are subject to product availability and credit authorization. In the event that an item is out of stock or a pricing error occurs, we reserve the right to cancel or refuse any order placed and will notify you as soon as possible.

International shipments may be subject to import duties, taxes, and customs processing fees levied by the destination country. Such charges are the sole responsibility of the recipient and are not included in the purchase price or shipping cost. Please check with your local customs office for details before placing an order.

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We partner with reputable carriers; however, delivery times are estimates only and may be affected by unforeseen factors beyond our control, including carrier delays, customs inspections, natural disasters, or other force majeure events. We shall not be liable for any loss, damage, or additional costs incurred as a result of such delays.

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By placing an order, you agree to these terms and acknowledge that INTHAIMARKET and its affiliates, officers, agents, and employees shall not be held liable for any indirect, consequential, punitive, or incidental damages arising from the use of our services, including but not limited to delays, loss or damage to goods, or errors in pricing or product information.

For questions regarding this disclaimer or any other aspect of our policies, please contact our Customer Service team a youare@inthaimarket.com.

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  1. Processing Time

    • Orders are processed within 1–2 business days after payment confirmation (excluding weekends and holidays).

    • Pre‑order or back‑order items may take longer; we will notify you via email (youare@inthaimarket.com) of any expected delays.​​

  2. Shipping Destinations & Estimates

    • Canada: Estimated 5 - 7 business days after dispatch.

    • United States: Estimated 5 – 7 business days for Standard, 2 – 3 business days for Express.

    • International (Rest of the World): Estimated 5 – 7 business days for Standard, 3 – 4 business days for Express.

    • Shipping times may vary depending on carrier, customs clearance, or seasonal demand.

  3. Shipping Fees & Free Shipping

    • Canada:

      • Standard: C$15.00 (free on orders over C$100.00)

      • Express: C$25.00 (free on orders over C$250.00)

    • United States:

      • Standard: USD$20.00 (free on orders over USD$150.00)

      • Express: USD$25.00 (free on orders over USD$200.00)

    • International:

      • Standard: USD$20.00 (free on orders over USD$150.00)

      • Express: USD$25.00 (free on orders over USD$200.00)

    • Any applicable customs duties, taxes, or import fees are the customer’s responsibility.

  4. Carriers & Tracking

    • We partner with reputable carriers (e.g., Canada Post, USPS, FastShip, DHL).

    • Once your order ships, you’ll receive a tracking number via email—use it to monitor delivery status.

  5. Address Accuracy

    • Please ensure your shipping address is complete and correct.

    • INTHAIMARKET is not liable for packages lost or delayed due to incorrect addresses.

    • If you need to correct your address before dispatch, contact us immediately at youare@inthaimarket.com.

  6. Customs & Duties

    • International shipments (including to the United States) may be subject to customs inspection, duties, or taxes.

    • These charges are borne by the recipient and are not included in INTHAIMARKET’s shipping rates.

    • We recommend checking your local customs regulations before placing an order.

  7. Delays & Exceptions

    • Weather events, carrier issues, peak‑season volume, or customs clearance can cause delays.

    • We appreciate your patience and will proactively update you by email if significant delays arise.

  8. Lost or Damaged Shipments

    • If your package is lost or significantly delayed, please contact us— we’ll work with the carrier to locate it.

    • If an item arrives damaged, refer to our Return & Refund Policy for instructions and include a photo of the damage when you reach out.

  9. Multiple Shipments

    • Orders containing items that ship from different locations may arrive separately.

    • You will receive individual tracking numbers for each shipment, all sent via email.

  10. Contact
    For any shipping inquiries or assistance, email us at youare@inthaimarket.com.
    Our Customer Service team is available Monday–Friday, 9 AM–5 PM (Pacific Time).

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